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Return Policy

We take pride in carrying high quality items that we feel you will be pleased with. If you are not satisfied with your item(s), please send an email by visiting our Contact Us page within 48 hours of receiving your item(s) to request a Return Merchandise Authorization number (RMA). To better serve your concerns, also include the reason for the return.

Returned items must be postmarked within 3 business days of receiving the RMA. Merchandise must be in the original, undamaged and unopened packaging. You will be refunded the purchase price of the item. The original shipping charge will not be refunded. You are also responsible for the return shipping cost. Items that are returned to us in used or in unsellable condition will be donated to charity and will not receive a credit. Returns received back to our warehouse 20 days or more after the date that the RMA was issued will not receive any type of credit.

Party Zone USA is not be responsible for items that are lost or damaged during shipping. The buyer assumes all responsibility in shipping the items back. It is recommended that all returns be shipped back with a delivery confirmation and insurance.

Items not accepted for return

  • Headwear including hats, headbands, etc.
  • Bowling shirts
  • Food service items including stadium cups
  • Cake top decorations
  • Piñata filler and piñata accessory pack
  • Edible items
  • Balloons and balloon weights
  • Themed party lights
  • Custom printed items including banners
  • Personalized items
  • Inflatable centerpieces and inflatable party favors/toys
  • Seasonal party supplies such as graduation and holiday items
  • Clearance and/or special order items
  • Large quantities that must be special ordered
  • Case quantity piñatas must return the complete case for a refund, partial cases will not be accepted
  • Items purchased as a party package cannot be returned separately. The complete party package must be returned to receive credit.
All returns, refused, undeliverable and unclaimed shipments will be charged a 15% restocking fee in addition to inbound and out bound shipping charges. Any package that requires an address correction after order has been shipped due to customer providing the wrong information will incur an address correction fee of $18.00.

Please include your name and order number when sending your return to ensure proper credit. Clearly mark the RMA number on the outside of the package and send to:

Party Zone USA
Attention: Return Department
7452 Broadview Rd. #316
Parma OH 44134

Please allow up to 2 weeks for all credits to be posted.