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FAQs

Q: When will my item(s) ship?
A: We ship most items within 24 hours of receiving payment, excluding weekends and holidays. We will send you an email with the shipping information once your item(s) are shipped.


Q: My payment was declined.  What should I do?
A:1) Verify that you entered the correct card number, expiration date and card security code.
2) Verify that you entered the correct billing address. Be sure to enter the address where you receive your statements.
3) If you are still having issues after verifying steps 1 and 2, contact the bank or organization that issued your card.

Click HERE for more details on why your payment may have been declined.
 

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the invoice you see BEFORE confirming your order.

 

Q: Why is the "Add to Cart" button is missing?
A: If the Add to Cart button is not displayed, then the item is currently out of stock.


Q: How soon will you answer my question?
A: Most questions are answered within 24 hours. If we need to refer to the product to provide an answer for a question asked after business hours, we will reply during the next business day.


Q: What forms of payment do you accept?
A: We accept PayPal, Master Card, Visa, and Discover. PayPal may offer their Bill Me Later program to you when applicable. For inquiries related to the Bill Me Later program, please call their Customer Support Team at 866-528-3733.


Q: What are your business hours?
A: We work M-F 7am-4pm. We check our email throughout the day, to insure that your questions are promptly addressed. We are closed for major holidays.


Q: I want to order a large quantity of an item, will you offer a discount?
A: Some of our items are available for purchase at volume discount prices, minimum purchase will be required, please ask for details. Some of our items are not available for large purchases, simply because we do not have a lot of stock on hand or we are already selling the item at the lowest price possible price.


Q: Do balloons come filled with helium or air?
A: All balloons are shipped flat, without air or helium.



Q: Do you ship to Military addresses?
A: Yes, we are happy to ship to our military men & women that have APO & FPO addresses. Thank you for your service! All orders will ship through USPS to the military post office. Delivery times will vary based on the military location.


Q: I do not live in the U.S. - Do you ship internationally?
A: Yes we do. We ship to most locations worldwide. The shipping address must match the billing address.

Excludes: Afghanistan; Angola; Armenia; Azerbaijan Republic; Belarus; Bolivia; Congo, Democratic Republic of the; Congo, Republic of the; Côte d'Ivoire (Ivory Coast); Georgia; Iraq; Israel; Kazakhstan; Korea, Democratic People's Republic of; Kyrgyzstan; Liberia; Moldova; Nigeria; Paraguay; Russian Federation; Sierra Leone; Somalia; Tajikistan; Turkmenistan; Ukraine; Uzbekistan; Venezuela

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.



Q: Which package delivery carriers do you use?
A: We ship our orders through FedEx, UPS & the US Postal Service (USPS).


Q: How can I cancel or change an order?
A: Our order fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. Most orders begin processing within minutes after receiving your order. Before you place your order, please be sure these are the items you would like delivered. We will attempt to stop your order, however, we do not guarantee the we can cancel or change an order once it has been placed. If you have changed your mind, please follow the return policy listed on the return policy page applicable to items ordered.