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Frequently Asked Questions
Q: How can I view the status of my order?
A: Visit our Customer Service page and enter your order confirmation number, then click the GO! button.
Q: I received an error message during check out.
A: Please re-enter your credit card information. If the number was entered wrong the processing system will reply that an error has occurred. Also check to make sure that the date on the credit card is still active. We accept U.S. issued MasterCard, Visa, and Discover, as well as PayPal.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see BEFORE confirming your order.
Q: How soon will you answer my question?
A: Most questions are answered within 24 hours. If we need to refer to the product to provide an answer for a question asked after business hours, we will reply during the next business day.
Q: When will my item(s) ship?
A: We ship most items within 24-36 hours of receiving payment. We will send you an email with the shipping information once your item(s) are shipped.
Q: What forms of payment do you accept?
A: We accept Master Card, Visa, and Discover. We also accept PayPal.
Q: What are your business hours?
A: We work M-F 7am-4pm. We check our email throughout the day, to insure that your questions are promptly addressed. We are closed for major holidays.
Q: I want to order a large quantity of an item, will you offer a discount?
A: Some of our items are available for purchase at volume discount prices, minimum purchase will be required, please ask for details. Some of our items are not available for large purchases, simply because we do not have a lot of stock on hand or we are already selling the item at the lowest price possible price.
Q: Do balloons come filled with helium or air?
A: All balloons are shipped flat, without air or helium.
Q: Do you ship to Military addresses?
A: Yes, we are happy to ship to our military men & women that have APO & FPO addresses. Please Contact Us for a shipping quote before placing your order. All orders will ship through USPS to the military post office in about 6-10 business days. Delivery times will vary based on the military location.
Q: I do not live in the U.S. - Do you ship internationally?
A: International sales are handled through our eBay store. To place an order please Visit Our eBay Store.
Q: Which package delivery carriers do you use?
A: We ship our orders through either UPS or the US Postal Service (USPS).
Q: How can I cancel or change an order?
A: Our order fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. Most orders begin processing within minutes after receiving your order. Before you place your order, please be sure these are the items you would like delivered. We will attempt to stop your order, however, we do not guarantee the we can cancel or change an order once it has been placed. If you have changed your mind, please follow the return policy listed on the return policy page applicable to items ordered.
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